profile-img

Salema Ibrahim Salem

English Customer Support Representative at Sykes Enterprises

Maadi, Cairo, Egypt

Work Experience

  • English Customer Support RepresentativeFull Time

    Sykes Enterprises

    Mar 2021 - Present -4 yrs, 4 months

    Egypt , Cairo

    • Call Center Agent - English AccountFull Time

      Vodafone UK

      Dec 2019 - Jul 2020 -7 months

      Egypt , Giza

      • Job Details:Customer service second line back office agent, solving the technical issues.

    • Research assistantFreelance / Project

      global lease

      Sep 2018 - Jun 2019 -9 months

      Egypt , Cairo

      • Job Details:Research assistants that work under the supervision of researchers that work on there own research projects or group project. They're responsible for assisting the leader researcher in a number of tasks needed for the research activities. These activities include the practical, the theoretical, the research and the writing parts needed.

      • Education

      • Bachelor's Degree in medical biotechnology

        Modern Sciences and Arts University (MSA)

        Jan 2015 - Jan 2019 - 4 yr

      • High School - Thanaweya Amma

        Pyramids Language School

        Jan 2019 

      Achievements

      Corresponding Author in Research paper published in Aug 2020, Genomics journal Paper Title: tissue-based long non-coding rnas pvt1, tug1 and meg3 signature predicts cisplatin resistance in ovarian cancer Short title: LncRNAs signature predict Cisplatin resistance in Ovarian Cancer

      Skills

      • Data Handling
      • presentation skills
      • searching skills
      • Hard Skills
      • Good Laboratory Practice (GLP)
      • Computer Skills
      • Soft Skills
      • Fast learner
      • Adaptability
      • Openness
      View More

      Languages

      • English

        Fluent

      • Arabic

        Fluent

      • French

        Beginner

      Training & Certifications

      • Research Assistant

        Global Labs·2019

      • Research Assistant

        Global Labs,·2018

      • Biotechnology lab, Cairo University Research Park(CURP)

        Plant Tissue Culture Techniques Training·2018

      • Cell Culture Training

        Global Labs,Medical labs·2018

      • course in analytical toxicology

        National center of clinical and environmental toxicology, Cairo university·2017

      • Gene expression analysis using real-time PCR Techniques

        Biotechnology lab, Cairo University Research Park(CURP)·2016

      • Using DNA for Criminal Investigation and Paternity Testing Training

        Egyptian Center for Research and Security Studies·2015
      Share this Profile