SA
Salem Almutlaq
Business Process Management Associate
Nashville, United StatesWork Experience
Business Process Management Associate
Black Friday Everyday LLC
Mar 2021 - Jun 2023 -2 yrs, 3 months
- Job Details:Identified areas for improvement and implemented process enhancements. Collaborated with cross-functional teams to gather requirements and design new processes. Developed process maps, workflows, and standard operating procedures. Conducted data analysis to support process improvement initiatives. Trained and educated staff on new processes to ensure compliance. Monitored and evaluated the effectiveness of implemented processes.
Customer Support Representative
Zain KSA Telecommunication
Feb 2009 - Feb 2010 -1 yr
Saudi Arabia
- Job Details:Responded to customer inquiries regarding services, equipment, promotions, and billing. Enhanced customer satisfaction and retention through exceptional service. Completed service orders and recommended appropriate products and rate plans.
Education
Bachelor's Degree in Human Resources Development
Indiana State UniversityJan 2020
Bachelor's Degree in Health Care Administration
Jackson State UniversityJan 2017
Skills
- HR Management: Recruitment, Employee Relations, Performance Management, Training & Development
- Management: Strategic Planning, Decision-Making, Project Management
- Leadership: Team Building, Motivation, Influencing Change
- Analysis: SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats)
- Communication: Emotional Intelligence, Interpersonal Skills, Problem-Solving
- Technical: Microsoft Word, Excel, PowerPoint
- Emotional intelligence
- Interpersonal skills
- Problem-Solving
Languages
Arabic
FluentEnglish
Intermediate