Saleh Gamaleldin Mohamed Sayem

Service Advisor, and Warranty SpecialistFull Time

• Job Details:• Being a point of contact for those who have sent in claims • Assessing and then organising and filling out paperwork pertaining to claims • Ensuring correct filing and storage of paperwork and records in case it is needed at a later date • Liaising with accounting teams to ensure payment is received for any work commissioned • Being in contact with any engineering or technical teams to schedule work carried out as part of a claim • Arranging for delivery of parts or replacement items if a claim requires it • Scheduling servicing or repair appointments • Keeping abreast of company news and policies to ensure claims are assessed along the correct lines | P a g e 2 • Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns. • Maintains vehicle records by recording problems and corrective actions planned.