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Saleh Hossam Sayed

Customer Support Representative at Etisalat Global Services

Maadi, Cairo, Egypt

Work Experience

  • Customer Support RepresentativeFull Time

    Etisalat Global Services

    Mar 2024 - Present -1 yr, 3 months

    • Job Details:My primary goal at my current position is to provide outstanding support to customers across multiple channels. My role included: Customer Support: Delivered high-quality service by addressing customer inquiries, resolving issues. Problem Resolution: Efficiently handled customer complaints and complex issues, ensuring timely and satisfactory resolutions while maintaining a positive experience. Maintained professionalism and composure while managing multiple tasks and high-pressure situations. Team Collaboration: Worked closely with colleagues and other departments to improve service delivery. Feedback & Improvement: Contributed to service improvement by providing actionable feedback based on customer interactions and trends.
  • Education

    • Bachelor's Degree in Commerce

      Cairo University (CU)

      Jan 2018 - Jan 2022 - 4 yr

    Activities

    • PR Member at Eng Break (Student Activity)

      Student Activity

      Aug 2019 - Apr 2020 -8 months

    • HR Member at Vision Advertising

      Student Activity

      Aug 2019 - Feb 2020 -6 months

    • Operations Member at Tedx (Non-profit Organization)

      Student Activity

      Aug 2019 - Feb 2020 -6 months

    • Delegate HR at Our vision

      Student Activity

      Feb 2019 - Apr 2019 -2 months

    Skills

    • Commitment
    • Good communication skills
    • Teamwork
    • Working under pressure
    • Responsibility
    • negotiation skills

    Languages

    • Arabic

      Fluent
    • English

      Fluent
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