
Saleh Hossam Sayed
Customer Support Representative at Etisalat Global Services
Maadi, Cairo, EgyptWork Experience
Customer Support RepresentativeFull Time
Mar 2024 - Present -1 yr, 3 months
- Job Details:My primary goal at my current position is to provide outstanding support to customers across multiple channels. My role included: Customer Support: Delivered high-quality service by addressing customer inquiries, resolving issues. Problem Resolution: Efficiently handled customer complaints and complex issues, ensuring timely and satisfactory resolutions while maintaining a positive experience. Maintained professionalism and composure while managing multiple tasks and high-pressure situations. Team Collaboration: Worked closely with colleagues and other departments to improve service delivery. Feedback & Improvement: Contributed to service improvement by providing actionable feedback based on customer interactions and trends.
Education
Bachelor's Degree in Commerce
Cairo University (CU)Jan 2018 - Jan 2022 - 4 yr
Activities
PR Member at Eng Break (Student Activity)
Student Activity
Aug 2019 - Apr 2020 -8 months
HR Member at Vision Advertising
Student Activity
Aug 2019 - Feb 2020 -6 months
Operations Member at Tedx (Non-profit Organization)
Student Activity
Aug 2019 - Feb 2020 -6 months
Delegate HR at Our vision
Student Activity
Feb 2019 - Apr 2019 -2 months
Skills
Languages
Arabic
FluentEnglish
Fluent