Salama Hassan

Customer Care

• Job Details:Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information about Vodafone products, services, and billing inquiries. Resolve customer complaints by identifying issues and offering appropriate solutions. Escalate complex issues to higher support levels while ensuring effective follow-up. Assist customers with account setup, modifications, and troubleshooting technical issues. Process requests for service activation, deactivation, and plan changes. Implement retention strategies to reduce churn and retain valuable customers. Meet or exceed sales targets and contribute to revenue growth. Maintain organized records to ensure smooth follow-up and reporting. Collaborate with team members to share knowledge and best practices. Collect and analyze customer feedback to improve service quality. Provide insights to management for enhancing customer care processes.