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Head Of E commerceFull Time

• Job Details:Responsible for overseeing and managing the E commerce department of with a significant online presence. handling decision-making for the website, social media accounts, and online advertising.Responsible for research and development of new online marketing strategies, and for hiring and training the rest of the E commerce division. Website Design Responsible for determining the format and features of the website in order to maximize clarity and ease of navigation for customers. liaise with the Web designers to develop and alter the website as needed. Research and Development Keep abreast of new developments in the e-marketing world. Research the company’s core demographics and how to best reach them, in order to maximize search engine traffic and the effect of the company’s targeted ad buys. Supervision, Hiring and Training Oversee the entire e-commerce division and divide up employees on tasks. Also responsible for interviewing, bringing preferred candidates to upper management, and providing necessary training. Project Development and Presentation liaise directly with upper management and present our plans for any new advances or initiatives to improve the company’s online presence and e-sales.

E-commerce Operations ManagerFull Time

• Job Details:Manage the internal e-commerce operations team ( Cash & installment )  Supervise the level of offered customer service.  Oversee logistics and delivery services  Preparing and completing operations action plans  Ensuring that picking, packing and shipping of online orders in completed in an effective and efficient manner consistent with our customer service standards.  Effectively communicates with logistics department to meet and or exceed customer expectations.  Provides coordination, evaluation, and continuous process improvement of online operations.  Establishes and maintains metrics for online operations and provide frequent communication and feedback to marketing department to enhance user experience.  Works towards continuous improvements in working conditions such as quality, productivity, revenue, etc.  Establishes customer service, operations & after sales work processes and standards in line with organizational customer service initiatives and aims  Determines customer service requirements by maintaining contact with customers  Achieves customers expectation & operations objectives by contributing customer service information and recommendations  Provide immediate & continuous support to all my team members to enhance& develop their performance to ensure a smooth running of workflow & communication  Work very closely with team members to solve customer problems.  Prepare schedules for team members and adjusts as necessary.  Check site content and systems regularly to ensure that they are working properly.

E-Commerce Sales Operations Manager at Footloose / Crocs Partner in EgyptFull Time

• Job Details:About Footloose : Footloose is a new multi-brand footwear concept with a wide fashion selection of global high-end casual footwear brands . Footloose associated brands: -Crocs: American world leader in innovative casual footwear . -Joy&Mario: American Fashionable and comfortable modern footwear . -Flossy: Spanish footwear brand with ultimate simplicity and comfort . - Juju: Creators of the iconic British jelly shoe. Duties Ensuring that picking, packing and shipping of online orders is completed in an effective and efficient manner consistent with our customer service standards. Assists with establishing and updating standard online operating procedures. Generate descriptions of online products and ensure effective placements with matching visuals on online vendors (Souq, Jumia & Nefsak) websites. Effectively communicate with online vendors to meet and or exceed customer expectations. Prepare schedules for team members and adjusts as necessary. Provides coordination, evaluation, and continuous process improvement of online operations. Establishes and maintains metrics for online operations and provide frequent communication and feedback to online vendors to enhance user experience . Following up and coordination with receiving and picking areas. Provides instructions and direction to associates in a clear, concise, and understandable manner. Listens attentively to ensure understanding of associates concerns. Performs other duties as assigned by management. Managing all online operation duties on http://www.footloosestores.com/ Achievements: Launching online sales channels on Souq, Jumia, Nefsak and Foot loose website which exceeded the online sales target.