Salah Ibrahim – Technical Support Team Lead at German University in Cairo

Work Experience

German University in Cairo

Jan 2025 - Present -5 months

Egypt , Cairo

Job Details:Lead and supervise the technical support team to ensure timely and efficient issue resolution. Plan, delegate, and monitor daily support tasks and activities. Install and configure computer hardware and software systems across the organization. Perform daily monitoring and maintenance of computer systems. Provide L2 technical support and guidance to team members. Troubleshoot and resolve complex hardware and software issues. Replace faulty hardware and ensure proper inventory management of spare parts. Oversee daily reporting of technical tasks and escalate issues when needed. Test, evaluate, and implement new technologies to improve IT operations. Manage and support audio-video systems, including microphones, projectors, and conferencing equipment. Ensure the smooth operation of online meetings using Microsoft Teams, Cisco Webex Meetings, and Zoom. Previously served as Acting Team Leader for 6 months in the absence of other supervisors.

German University in Cairo

Oct 2023 - Dec 2024 -1 yr, 2 months

Egypt

Job Details:Install and configure computer hardware and software. Monitor and maintain computer systems on a daily basis. Respond to technical support queries in person or over the phone. Troubleshoot hardware and software faults effectively. Replace hardware components and spare parts as needed. Submit daily task and activity reports. Test and evaluate new technologies for potential implementation. Support and conduct daily checks on audio-video systems (e.g., microphones, projectors). Provide technical support for online meetings via Microsoft Teams, Cisco Webex Meetings, and Zoom. Deliver Level 2 (L2) support to team members. Acted as a Supervising Team Leader for 6 months during the absence of other supervisors.

German University in Cairo

Aug 2019 - Sep 2023 -4 yrs, 1 month

Egypt , Cairo

Job Details:- Install and configure computer (hardware, Software). - Daily monitor and maintain computer systems. - Respond to all queries either in person or over the phone. - Troubleshoot hardware or software faults. - Replace hardware spare parts as required. - Daily task reporting. - Test and evaluate new technology. - Support and do a daily test in audio-video systems. Like mics and projectors - Support Online Meetings via ( Microsoft Teams, Cisco Webex Meetings, Zoom ).

NozomSoft

Jan 2015 - Jul 2019 -4 yrs, 6 months

Egypt , Cairo

Job Details:- Responsible for ensuring the smooth running of computer systems and ensuring users get maximum benefits from them. - Responsible for providing contracted companies with hardware, software, end-user technical support. - Answer questions or resolve computer problems for clients in person or via telephone. - Analyze equipment performance records to determine the need for repair or replacement. - Installing and configuring computer hardware operating systems and applications. - Install and perform minor repairs to hardware, software, and peripheral equipment - Ensure printers are in good working order, clearing paper jams, and maintaining printers according to manufacturer recommendations. - Troubleshooting system and network problems and diagnosing and solving hardware/software faults. - Microsoft Outlook Expert. - Support to end-users via remote connection or over the Internet. - LAN troubleshooting and support. - Systems administration - Solid understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications. - Data Cabling Skills / Computer maintenance skills - Installing Configure Windows server 2016, setup and prepare AD Users, AD Users (Join, troubleshoot, edit, delete, set permissions). - Solid background in CCTV systems (Infrastructure, Installing, monitoring, troubleshooting).

Bachelor in MIS in Bachelor Degree In Management Information System
Future Academy
Jan 2008 - Jan 2012 - 4 yr