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Salah Ibrahim Seddik

Head of Software & Tech Support

Riyadh, Saudi Arabia

Work Experience

  • Head of Software & Tech SupportFull Time

    Saudi Executive Company

    Apr 2016 - May 2020 -4 yrs, 1 month

    Saudi Arabia , Riyadh

    • Job Details:- Reporting to Saudiex CEO. - Contacting with our vendors for example (SoftLayer, IBM, Gurtam, Ruptela, STC, ZAIN, GPS server and so on). - Supporting company strategy based on market trends and customer requirements and being a key growth driver. - Managing and directs (software developers, technical support and technicians). Evaluating employees performance, setting expectations and goals for the department and individual staff members, recruits, disciplines and training staff. - Creating team spirit in the department. And uniting the goal towards developing everyone and sharing ideas. - Slashed costs by negotiating prices, fees and providing alternative solutions, while ensuring continued and improved services. - Communicating with the customers to find opinions, problems and suggestions to achieving customer satisfaction and find ideas for developing the business. - Exercising independent judgment and discretion in overall project management by prioritizing, planning and tracking project progress. - Researching products development options and provides analysis for products direction. - Consulting with internal departments to identify customer needs and include project objectives. Provides support regarding product development to internal departments. - Building long term customer relationships and ensure high customer satisfactions. - Creating related documentation.
  • Senior PHP Web developerFull Time

    Freelancer

    Dec 2015 - Mar 2016 -3 months

    Egypt , Alexandria

    • Job Details:I have built many websites & web applications based on PHP (Yii PHP Framework). - Reading the project requirements and understand it then analyzing it. - Discussing the analysis with the customer. - Distributing the project to phases. - Creating the project database. - Writing the programming code. - Deliver every completed phase to the customer and discussing the feedback. - Deploying the project online. - Writing the project documentation. - Final deliver to the customer.
  • Senior PHP Developer, Team LeaderFull Time

    Ukprosolutions

    Apr 2014 - Sep 2015 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:I have participated in building many websites & web systems like Accounting, CRM and HR systems based on PHP (Yii PHP Framework). - Discussing the projects plans with the project manager. - Contacting with the others teams head like (Design team, Mobile app team, tester team ....etc.). - Reading the project requirements and understand it then analyzing it. - Discussing the design with the designer and receive it from him. - Discussing the project analysis with my team. - Discussing the project database with my team. - Distributing tasks to my team. - Writing the programming code on the important parts. - Following my team and discussing the tasks entrusted to them, and assembling the final work. - Collecting the daily reports from my team. - Deploying the completed projects online. - Reporting to projects manager.
  • Senior PHP Web DeveloperFull Time

    Ensign Agency

    Jan 2013 - Mar 2014 -1 yr, 2 months

    Egypt , Cairo

    • Job Details:I have participated in building build many websites & web applications based on PHP (MVC pattern) and (Cake PHP Framework). - Reading the project requirements and understand it then analyzing it. - Discussing the project analysis with my team. - Discussing the project design with the designer and receive it from him. - Creating the project database. - Distributing the tasks to my team. - Writing the programming code. - Following my team and discussing the tasks entrusted to them, and assembling the final work. - Reporting to projects manager.
  • Education

    • Bachelor's Degree in Computer & Control Systems

      Ain Shams University (ASU)

      Jan 2007 - Jan 2011 - 4 yr

    Achievements

    - Experience in tracking and IOT systems with achieving customer satisfaction. - Experience with management skills and strong judgment and decision-making ability. - Experience with multi-tier system development, cloud platforms, load balancing and highly scalable and secure applications. - Demonstrated strong logical and technical problem-solving skills. - Ability to adapt quickly to fast-paced changing environment and priorities. - Experienced Software Engineering Manager with a demonstrated history of working in the information technology and web programming, Skilled in PHP, HTML, CSS, and jQuery. - Strong engineering professional with a Bachelor's degree focused in Computer Software Engineering from Ain Shams University.

    Skills

    • Information Technology (IT)
    • Development
    • Frameworks
    • DB MySQL
    • RESTful APIs
    • SEO
    • Web Development
    • troubleshoot
    • Management
    • Leadership Management
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner
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