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Salah Shamseldin Salaheldin Attia

https://www.linkedin.com/in/salah-attia/

Maadi, Cairo, Egypt

Work Experience

  • Customer Service AgentFull Time

    Serco Middle East, Dubai Airports, Dubai, UAE

    Jan 2023 - Nov 2024 -1 yr, 10 months

    United Arab Emirates , Dubai

    • Job Details:1-Facilitated seamless guest check-in and departure by welcoming and assisting passengers, ensuring smooth entry and exit procedures. 2-Verified travel documents, including boarding passes and passports, to confirm emigration eligibility and guided passengers through through smart gates and immigrations counters. 3-Managed Lost and Found procedures, assisting passengers with lost baggage claims and coordinating with airlines via email to track and recover lost items efficiently. 4-Delivered exceptional customer service by addressing inquiries, resolving issues promptly, and supporting airline staff to enhance the travel experience.
  • Financial AccountantFull Time

    EGIC Egyptian German Industrial

    Jan 2020 - Dec 2022 -2 yrs, 11 months

    • Job Details:1- Recorded and maintained financial transactions, including sales and purchase, returns, payments, receipts, and general administrative expenses. 2- Prepared financial reconciliations including inventory stock cards, ending balance calculations, and journal entries in the American ledger. 3- Reviewed customer accounts and credit limits on a daily and monthly basis to ensure compliance with financial policies and mitigate credit risks. 4- Generated financial statements and reports such as general ledger, trial balance, income statement, and balance sheet, ensuring accurate financial reporting.
  • Treasury AccountantFull Time

    EGIC Egyptian German Industrial

    Nov 2015 - Dec 2019 -4 yrs, 1 month

    • Job Details:1- Managed Treasury Operations by optimizing cash flow procedures, improving cash management accuracy, and reducing processing time. 2- Provided Financial Insights through by analyzing cash flow trends and delivering actionable recommendations to senior management for data-driven decision-making. 3- Coordinated with banking partners and internal stakeholders to enhance communication, streamline financial processes, and ensure compliance with treasury policies. 4- Conducted bank reconciliations by monitoring daily transactions, identifying discrepancies, and ensuring accurate financial reporting.
  • Sales AssociateFull Time

    Eureka Trading Co. W.L.L., Al Ahmadi, Kuwait

    Sep 2013 - Apr 2015 -1 yr, 7 months

    Kuwait , Al Ahmadi

    • Job Details:1-Developed strong customer relationships by providing personalized product recommendations, increasing the conversion rate of window shoppers to buyers. 2-Boosted monthly upsales in 2015 by identifying customer needs for an average of 40–60 customers per day, contributing to improved key performance indicators (KPIs). 3-Reduced store shrinkage by enforcing retail loss prevention policies, implementing security tag usage, and managing damaged items, leading to lower stock loss. 4-Maintained store visual standards by organizing product displays, ensuring implementing effective merchandising strategies to enhance customer experience and sales.
  • Education

    • Bachelor's Degree in Bachelor of Commerce in Business Administration

      Zagazig University (ZU)

      Jan 2012 

    Achievements

    1- Managed operations by implementing more efficient workflow, leading to enhanced accuracy in cash management and reduced processing time. 2- Actively engaged with senior management to provide insights and recommendations on cash flow strategies contributing to informed decision making. 3- Collaborated and built strong relationships with banking partners and internal stakeholders, improving communication and collaboration. 4- Delivered exceptional customer service by offering assistance in finding the right products and processing purchases, resulting to increase a customer satisfaction survey. 5- Handled challenging situations with customers and complaints by demonstrating empathy and active listening that enhanced the overall customer experience. 6- Effectively managed high-pressure situations, maintaining professionalism to resolve issues and reassure customers.

    Skills

    • Exceptional communication
    • Customer Service
    • Customer Support
    • Communication
    • Customer Care
    • POS Systems
    • Microsoft Office applications
    • Service
    • Soft Skills
    • Business English
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    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Guest Experience Ambassador Training

      Serco Middle East·2023
    • Electronic Accounting

      Ain Shams University·2015
    • Customer Service Training

      Eureka Trading Co. W.L.L.·2014
    • Verbal Communication Training

      Eureka Trading Co. W.L.L.·2014
    • General Accounting and Book Keeping Course

      SESCO Association·2012
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