
Salah Shamseldin Salaheldin Attia
https://www.linkedin.com/in/salah-attia/
Maadi, Cairo, EgyptWork Experience
Customer Service AgentFull Time
Serco Middle East, Dubai Airports, Dubai, UAE
Jan 2023 - Nov 2024 -1 yr, 10 months
United Arab Emirates , Dubai
- Job Details:1-Facilitated seamless guest check-in and departure by welcoming and assisting passengers, ensuring smooth entry and exit procedures. 2-Verified travel documents, including boarding passes and passports, to confirm emigration eligibility and guided passengers through through smart gates and immigrations counters. 3-Managed Lost and Found procedures, assisting passengers with lost baggage claims and coordinating with airlines via email to track and recover lost items efficiently. 4-Delivered exceptional customer service by addressing inquiries, resolving issues promptly, and supporting airline staff to enhance the travel experience.
Financial AccountantFull Time
EGIC Egyptian German Industrial
Jan 2020 - Dec 2022 -2 yrs, 11 months
- Job Details:1- Recorded and maintained financial transactions, including sales and purchase, returns, payments, receipts, and general administrative expenses. 2- Prepared financial reconciliations including inventory stock cards, ending balance calculations, and journal entries in the American ledger. 3- Reviewed customer accounts and credit limits on a daily and monthly basis to ensure compliance with financial policies and mitigate credit risks. 4- Generated financial statements and reports such as general ledger, trial balance, income statement, and balance sheet, ensuring accurate financial reporting.
Treasury AccountantFull Time
EGIC Egyptian German Industrial
Nov 2015 - Dec 2019 -4 yrs, 1 month
- Job Details:1- Managed Treasury Operations by optimizing cash flow procedures, improving cash management accuracy, and reducing processing time. 2- Provided Financial Insights through by analyzing cash flow trends and delivering actionable recommendations to senior management for data-driven decision-making. 3- Coordinated with banking partners and internal stakeholders to enhance communication, streamline financial processes, and ensure compliance with treasury policies. 4- Conducted bank reconciliations by monitoring daily transactions, identifying discrepancies, and ensuring accurate financial reporting.
Sales AssociateFull Time
Eureka Trading Co. W.L.L., Al Ahmadi, Kuwait
Sep 2013 - Apr 2015 -1 yr, 7 months
Kuwait , Al Ahmadi
- Job Details:1-Developed strong customer relationships by providing personalized product recommendations, increasing the conversion rate of window shoppers to buyers. 2-Boosted monthly upsales in 2015 by identifying customer needs for an average of 40–60 customers per day, contributing to improved key performance indicators (KPIs). 3-Reduced store shrinkage by enforcing retail loss prevention policies, implementing security tag usage, and managing damaged items, leading to lower stock loss. 4-Maintained store visual standards by organizing product displays, ensuring implementing effective merchandising strategies to enhance customer experience and sales.
Education
Bachelor's Degree in Bachelor of Commerce in Business Administration
Zagazig University (ZU)Jan 2012
Achievements
1- Managed operations by implementing more efficient workflow, leading to enhanced accuracy in cash management and reduced processing time. 2- Actively engaged with senior management to provide insights and recommendations on cash flow strategies contributing to informed decision making. 3- Collaborated and built strong relationships with banking partners and internal stakeholders, improving communication and collaboration. 4- Delivered exceptional customer service by offering assistance in finding the right products and processing purchases, resulting to increase a customer satisfaction survey. 5- Handled challenging situations with customers and complaints by demonstrating empathy and active listening that enhanced the overall customer experience. 6- Effectively managed high-pressure situations, maintaining professionalism to resolve issues and reassure customers.
Skills
- Exceptional communication
- Customer Service
- Customer Support
- Communication
- Customer Care
- POS Systems
- Microsoft Office applications
- Service
- Soft Skills
- Business English
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Guest Experience Ambassador Training
Serco Middle East·2023Electronic Accounting
Ain Shams University·2015Customer Service Training
Eureka Trading Co. W.L.L.·2014Verbal Communication Training
Eureka Trading Co. W.L.L.·2014General Accounting and Book Keeping Course
SESCO Association·2012