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Salah Hisham Al-Kurdi

IT Service Delivery Manager at EastNets

Amman, Jordan

Work Experience

  • IT Service Delivery ManagerFull Time

    EastNets

    Aug 2018 - Present -6 yrs, 10 months

    • IT Application ManagerFull Time

      EastNets

      Apr 2016 - Aug 2018 -2 yrs, 4 months

      • Sr.Application AdministratorFull Time

        EastNets

        Mar 2012 - Apr 2016 -4 yrs, 1 month

        • IT ManagerFull Time

          Daoud and Partners

          Jul 2007 - Mar 2012 -4 yrs, 8 months

          • Education

            • Bachelor's Degree in Management Information System

              Al-Zaytoonah University

              Jan 2010 

            Achievements

            • Achieve ISO 27001 and certify IT Department. • Building a culture of high performance, proactive business co-operations, continues improvement, service delivery and initiatives. • Lead IT Team to another level of maturity, accomplish Manage and control IT Operations within organization to meet international standards. • Build and developed strong IT team that will be able to lead and manage complicated scenarios • Move organization to Cloud solutions: Azure and AWS. Move internal environment to co-location, ensure BCP by build and test DR (Partial and Full). • Reduce the cost of IT Budget and enhance efficiency. • Build and manage Video conference System with full integration with: Mobile, IP Telephony, and MS Teams. • Unify company core systems including: CRM System, EPM System, HR System, and Financial Application System into one platform to achieve data consistency, eliminate system overlapping, allow process automation and enhance Management control by richen report and dashboar

            Skills

            • Team management
            • Problem Solving
            • ITIL
            • Project Management
            • Operations Management

            Languages

            • Arabic

              Fluent
            • English

              Advanced

            Training & Certifications

            • PECB Certified ISO/IEC 27001 Lead Implementer

              PECB·2018
            • • MSP Microsoft Specialist: Managing Projects with Microsoft Project 2013/2016

              Microsoft·2017
            • PMP Certified PMP ID: #1929511

              PMI·2016
            • ITIL v3 foundation Certificate

              ITIL·2011
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