Saged Mohamed

Product ManagerPart Time

• Job Details:● Led two teams of 15 associates, marketing and product teams. ● Evaluate the company products and compare them against industry trends. Fully understand the company’s product range, and current goals, and anticipate future needs. ● Assist the product team with quantitative insights that help steer their roadmap, design, and launch strategies. ● Design, analyze, and own metrics that improve customer experience. ● Contribute to company operations, such as costing, inventory control, planning, and budgeting. ● Assist the company in achieving short and long-term goals relating to product health and growth. ● Work with other company departments to improve the analysis and presentation of products. ● Preparing project status and risk management reports

Quality LeadFull Time

• Job Details:●Defining and reviewing current SOPs for improving and eliminating waste. ● Initiating, planning, and executing projects to raise the overall performance of the department in collaboration with product, marketing, and operation teams. ● Establishing the infrastructure of the customer support department through collaboration with the product and marketing team. ● Establishing customer support platforms (Intalk, Freshdesk, Freshchat, Scorebuddy) ● Establishing and drafting the knowledge base for the entire customer support department. ● Mentoring my team members by helping them get to the next level through 1 to 1's, personal development, and action plans. ● Prepare the training material, and provide coaching and training to CSRs. ● Monitor trends and performance (Chat, Call, social media) using Excel, locker, and other tools. ● Gather data from various sources to prepare daily/weekly/monthly reports and dashboards to track quality trends. ● Formulate action plans to raise the overall quality of the department.

Operations ManagerFull Time

• Job Details:Leading teams of 25 employees across various departments. ● Responsible for establishing the kitchen's machinery, hiring the staff, and creating a process for all manufacturing inputs and outputs ● Creating and keeping accurate financial reports, P&L, and waste reports on a daily and weekly basis. ● Creating cost control reports and recipe manuals. ● Led the marketing team which consists of a marketing agency and ground sales team to meet our sales target. ● Following up on all operational aspects like maintenance, employee complaints, re-hiring, and government-related requests. ● Opening new sales channels by establishing connections with restaurants and cafe owners.