SS

Saja Salam

CS Agent Chat

Maadi, Cairo, Egypt

Work Experience

  • CS Agent Chat

    Bosta Technology

    Jul 2024 - Jan 2025 -6 months

    • Job Details:Handled customer inquiries via chat. Resolved issues efficiently. Maintained high customer satisfaction.

  • Technical Support

    Vodafone ADSL

    Oct 2022 - Nov 2023 -1 yr, 1 month

    • Job Details:Provided technical assistance to customers. Troubleshooted internet connectivity issues. Ensured timely resolution.

  • Call Centre Agent

    Egyptian Food Bank

    Mar 2022 - Aug 2023 -1 yr, 5 months

    • Job Details:Managed inbound/outbound calls. Addressed customer concerns. Met performance targets.

  • Administrative Work

    Ministry of Electricity

    Oct 2021 - Jan 2022 -3 months

    • Job Details:Assisted in administrative tasks. Maintained records. Supported team members.

    • Education

    • Bachelor's Degree in Law

      Helwan University

      Jan 2020 - Jan 2024 - 4 yr

    Skills

    • Leadership
    • Communication
    • Time Management
    • Computer operating
    • Typing Speed (25 WPM)
    • Problem-Solving
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