Saif Helal Helmy

Sales Manager and Co-FounderFull Time

• Job Details:- Formulate pricing strategy for Restaurant POS Software as per market penetration and market share goals. - Set sales targets and plans as per company strategic plan. - Direct sales approach as per expansion plans. - Investigate market needs and suggest improvements on software development plans to meet market needs. - Manage key accounts to insure developing longstanding partnerships. - Develop and expand the client database for the company. - Present company services and products to clients. - Develop and maintain client relationships through effective CRM practices. - Set plans and policies for client relationship and client retention. - Ensures client satisfaction throughout the full process, from approaching client to after-sales support. - Develop proposals and close sales deals. - Conduct periodic client satisfaction surveys. - Develop B2B cooperation schemes aimed at increasing and diversifying sales opportunities sources. Investigate opportunities at new markets.

Account Management Team LeaderFull Time

• Job Details:- Developed monthly sales plans on how to achieve target revenue - Prepared monthly sales reports on individual team members' expected revenue estimation - Monitored team members' revenue achievement throughout the month to ensure meeting the required targets. - Coached team members on best Sales practices. - Advised team members on best sales approaches to prospected upgrades as per the case. - Supervised team best use of CRM and adherence to quality department procedures. - Created an operational practice that systemized inviting new client's while processing the flow of daily follow up tasks on the CRM in the manner that prioritized each client account as per its sales prospectivness and importance. - Put a plan along with my team aimed at increasing access rates of newly invited clients. - Created a four pillar scale of operation PQDS (Pending Approvals-Quality-Documentation-Sales), aimed at standardizing best practice for Account Managers and Mentors. - Prepared team members to acquire the basic knowledge and practices to be promoted to mentors. - Handled client's accounts on CRM. - Approved new clients as per quality approval criteria. - Manage Forasna's relationship with clients and liaised between clients and the various departments involved to insure client satisfaction (Recruitment Support, Collection and Marketing) - Oriented client's on the best use of the website. - Troubleshot client's problems and responded to their inquiries. - Conducted meeting with clients as per the need. - Sold first time subscribers subscription packages on the website. - Approached existing clients with upgrades subscriptions and renewals offers. - Developed Promotions offers to attract client's to new subscriptions. - Negotiated sales offers with clients. - Closed sales deals. - Created subscription orders to proceed with finalizing sales transactions and requested PO's from client. - Customized sales transactions contracts as per agreements with clients. - Invited new clients to use the website through cold-calling, in order to increase market share.