Saif eldeen Ashraf Zakaria

Marketing specialist at Metropolis Media

10th of Ramadan City, Cairo, Egypt

Teeplus Egypt

Nov 2024 - Present -8 months

Egypt , Cairo

Job Details:• Managing cross-functional teams in Egypt and the USA to optimize order processing, production, and shipping. • Implementing process improvements and automation tools to enhance operational efficiency and scalability. • Utilizing data analysis tools to track KPIs and drive data-driven decision-making for continuous improvement.

Resolution SpecialistFull Time
Aug 2024 - Nov 2024 -3 months
Egypt , Cairo
- Job Details:● Handling the severe escalations that we're receiving from our customers, representing Amazon management across for Amaon Australia region. ●Handling concession approvals and acting as a team manager when needed.
Customer Service RepresentativeFull Time
Oct 2023 - Jul 2024 -9 months
Egypt , Cairo
- Job Details:• Managed customer concerns with the objective of maintaining positive customer relationships with Amazon’s brand, Maintaining a 90%+ Customer satisfaction rate since first working week. • Tasked with “SME” Subject Matter Expert, where I coached and supported a batch of new joiners to make sure they surpass and sustain their targets during their probation period and overcome any obstacles or hard cases that come through their way, also helped running team building activities. • Detected and reported multiple system issues that caused confusion among the associates and negatively impacted the customer experience, helped in gathering samples and reporting the problems to the concerned teams to rectify the issues.

MakanE - Ecommerce services

Jan 2023 - Sep 2023 -8 months

Saudi Arabia , Riyadh

Job Details:• Helped 35+ offline-dependent and new to-online market businesses in various areas of their businesses, including but not limited to web design, product development, marketing strategy, branding and positioning, logistics and operations in line with MakanE services and products, guiding them to establish their online presence effectively and efficiently that resulted in elevating their sales performance by an average of 25%, and online awareness by up to 60% within the first 2 months of implementation. • Searched, qualified, and prospected over 150+ leads, through cold calling/store visits and follow-ups. • Achieved and maintained 80%+ organizational sales target by recommending and selling MakanE services to 20+ businesses alongside a handful of market leaders that paved the way for more sales (35% more sales in each respective industry).

Industrial And Developement Bank

Jul 2022 - Dec 2022 -5 months

Egypt , Cairo

Job Details:• Oversaw cash and operations transactions within the branch to ensure adherence to policies and procedures with zero shortage / excess incidents within my service duration. • Managed the head cash responsibilities, from Facilitating big cash transactions by coordinating between different departments and the customers to ensure effective and smooth service delivery, to daily checking cash values and providing good coverage to meet business and treasury needs. • Managed the accounts of 5+ businesses of the most important clients maintaining their accounts, following up on their requests, and making sure to offer new services and products along the line. • Provided hands-on training for a teller and an operations officer, who have been handling their responsibilities with the highest standards. • Maintained a consistent workflow throughout the month regardless of external factors or employee absence by distributing and prioritizing the workload efficiently and effectively among available resources.

Bachelor's Degree in Business adminstration
Ain Shams University (ASU)
Jan 2015 - Jan 2019 - 4 yr
High School - Thanaweya Amma
El-Massria Integrated
Jan 2015

Social volunteer at 57357 Child Cancer Hospital
Volunteering
Feb 2018 - Present -7 yrs, 5 months