Saif zoma

Back Office Agent at Teleperformance

Cairo, Egypt

Teleperformance

Jun 2024 - Present -1 yr

Egypt

Job Details:Adjusted to new technologies, processes, and customer expectations and remained effective. Communicate clearly to understand customers, provide accurate information, and build rapport.

Transcom

Aug 2023 - May 2024 -9 months

Egypt

Job Details:Maintained accuracy in FCR, demonstrating exceptional attention to detail and ensuring accurate record-keeping. Solved problems with streamlined processes, resulting in a faster processing time and increased accuracy for 60+ daily tickets.

Teleperformance

Mar 2022 - Jul 2023 -1 yr, 4 months

Egypt

Job Details:Successfully resolved an average of 30 technical support calls per day, ensuring a high level of customer satisfaction and a 95% first-call resolution rate. Demonstrated exceptional communication skills by effectively conveying complex information to customers and team members. Provided exceptional customer service by actively listening to customer inquiries and resolving issues promptly and effectively.

Amanco

Nov 2019 - Dec 2019 -1 month

Saudi Arabia

Job Details:Successfully managed and supervised a team of 20 event staff members, ensuring smooth execution of all event operations and timely completion of tasks. Implemented strategic planning and coordination of logistics for multiple large-scale events, resulting in improved efficiency and overall customer satisfaction. Devised and executed innovative event strategies, incorporating cost-saving initiatives and creative marketing campaigns, resulting in a notable 15% rise in event attendance.