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Saif Soliman
Supervisor at Golf Spring Holidays
Shorouk City, Cairo, EgyptWork Experience
Golf Spring Holidays
Oct 2023 - Present -1 yr, 8 months
Egypt
- Job Details:Supervise and manage a team of trip advisors, ensuring high-quality service and customer satisfaction. Oversee daily administrative operations, including scheduling, report preparation, and team performance tracking. Coordinate with clients and service providers to ensure seamless trip arrangements and bookings. Develop and implement training programs for new team members to enhance their skills and knowledge.
Team Leader - Trip Advisor (Saudi Market)
Eqlaa Tourism Company
Feb 2022 - Sep 2023 -1 yr, 7 months
Egypt
- Job Details:Promoted to team leader for outstanding performance as a trip advisor. Specialized in managing the Saudi market operations from the Cairo office. Handled trip planning, client communication, and issue resolution. Provided administrative support, such as maintaining client records, preparing monthly performance reports, and optimizing workflow processes.
Eqlaa Tourism Company
Feb 2022 - Feb 2023 -1 yr
Egypt
- Job Details:Planned and executed travel itineraries tailored to clients' needs and preferences. Ensured timely communication and coordination with travel service providers. Conducted market research to offer competitive travel packages.
JIT Tourism
Egypt
- Job Details:Handled customer inquiries and bookings for tourism services. Assisted in marketing efforts to promote travel packages and offers.
Education
Bachelor's Degree in Tourism and hotel management
6 October universityJan 2021
Skills
- Market Research
- Good at Office & Excel
- Travel itinerary planning
- Excellent communication with people
- Very good presentation and negotiation skills
- Strong leadership and team management
- Exceptional customer service and communication skills
- Proficient in administrative tasks, including scheduling, reporting, and data management
- Multitasking and problem-solving abilities under pressure
- self-confident
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Languages
Arabic
FluentEnglish
Intermediate