Basic Info

Sahithya Ravichandran

6 years

SHARJAH, United Arab Emirates

Master's Degree

Experienced

Work Experience

Senior Project engineer at Wipro Technologies

Experience Details

Senior Project engineer

IT/Software Development

Experienced (Non-Manager)

1.5 years of experience on Fujitsu NMS “Netsmart 1500”. A system that simplifies management, provisioning and surveillance of the Fujitsu FLASHWAVE family of SONET/SDH, WDM and packet optical networking solutions and legacy Fujitsu NEs. I have gained knowledge on  Fault management  Configuration management  Performance management By working on couple of network elements  Flash wave CDS,9500 and 7500


Company Details

Wipro Technologies (multinational)

chennai, India

More than 1000 employees

Information Technology Services

N/A

Mar 2014 to Sep 2016 (2 years 6 months)
Test engineer at Wipro Technologies

Experience Details

Test engineer

IT/Software Development

Entry Level

3+ years of experience on Cisco Contact Center Products and having wide Knowledge on the same By Working in the below Solutions: EIM/WIM Roles: Test lead and Test Engineer Duration: 12 Months Email Interaction Manager and Web Interaction manager which is a 3rd party application for CISCO is used for routing multimedia activities like (Chat and Email) in a call center environment. Key learning:  Web based technologies  HP Load runner  Contact Centre reporting UCCE Role: Test Engineer Duration: 12 Months Cisco Unified Contact Center enterprise is contact center solution product used for call routing; call treatment (Voice) over an IP Infrastructure. Worked in Various deployments and products of CISCO like, 1. IPCC Enterprise 2. SCCP Dialers 3. Cisco Call Manager 4. IP-IVR 5. CVP 6. ICM with Avaya ACD Key learning:  Contact Centre architecture UCCX Role: Test Engineer Duration: 6 months Cisco Unified Contact Center express is used for contact routing, call treatment (Voice) over an IP Infrastructure. Key learning:  Worked in client location (CISCO) for about 6 months and learnt their process during that tenure  Worked on Linux platform (VOS) and gained basic knowledge in that. HCS Role: Test Engineer Duration: 8 Months Hosted Collaboration System is a contact Centre solution deployment which works in cloud deployment. Key learning:  CCDM


Company Details

Wipro Technologies (multinational)

Bangalore, India

N/A

Information Technology Services

N/A

Nov 2010 to Jan 2014 (3 years 2 months)

Achievements


Earned Prodigy Award from CISCO Management  Awarded With FIMC For The Team From WIPRO Management For The Good Performance  Got Best Productive Engineer Award Within A Year From Cisco Management For Finding More Number Of Defects.  Written A Detailed Test Plan Which Helped In Finding 50+ Defects In A Feature Which Was Highly Appreciated.  Optimized A Test Plan Of 1000+ Test Cases To 350 Test Cases Which Was Used In Regression Testing And Acceptance Testing Which Covered All The Features Of The Product Extensively And Helped To Find 200+ Defects In A Release.  Worked In Customer Environment And Attempted Localization Testing And Got Good Appreciation Form Client Managers For The Extensive Coverage.  Has Taken The Leadership A Team Of 3 In The Crucial Part Of A Product Release And Completed The Release Successfully Which Was A Major Trouble For The Management Once.


Education

M.Tech in Software engineering

Education Details

M.Tech

Software engineering

BITS Pilani, India

Not specified

N/A

N/A

BITS Pilani
2011 - 2014
BSc in Communication and computer science

Education Details

BSc

Communication and computer science

SASTRA University, India

C / Good / 65 - 75%

N/A

N/A

SASTRA University
2007 - 2010
This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Business-orientedCisco Call CenterCommunication And Computer ScienceCustomer-orientedEnglishITInformation Technology ServicesLeaderOrganizerSQLSenior Project EngineerSoftware DevelopmentSoftware EngineeringSoftware TesingSoftware TestingTamilTeam PlayerTeluguTest EngineerUnified CommunicationsWipro Technologies

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tamil

Tamil

: Fluent

: Fluent

: Fluent

: Fluent

Telugu

Telugu

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Software Testing

Software Testing

: Advanced

: Extreme - I love it!

:

5-7 years

Cisco Call center

Cisco Call center

: Intermediate

: Extreme - I love it!

:

1-3 years

SQL

SQL

: Intermediate

: High

:

1-3 years

Fields of Expertise

Software tesing

Software tesing

: Advanced

: Extreme - I love it!

:

5-7 years

Unified Communications

Unified Communications

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Customer-oriented, Organizer, Team Player

Online Presence

linkedin.com/in/rsahithya

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