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Sahar Shawki

Administrative Secretary at El Sayyad Holding

Downtown, Cairo, Egypt

Work Experience

  • Administrative Secretary

    El Sayyad Holding

    Jan 2024 - Present -1 yr, 5 months

    Egypt

    • Job Details:Implement policies and procedures, measure outcomes against standards, and improve operational flow. Respond to requests and questions about office operations responsibilities. Ensure office efficiency by maintaining common areas, organizing procedures, handling correspondence, managing file systems, and overseeing supplies and equipment. Oversee day-to-day office activities as main point of contact in reception area, and keep management informed regularly via performance reports. Provide direct administrative support as needed, including scheduling appointments, meetings, and events; booking travel; maintaining file systems; mailing and shipping packages; and updating contacts. Identify customer needs and fulfilling it with proper company’s products or services. Handle customers’ requests/inquiries related to their account’s products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction. Preventive measures for potential issues. Manage the employee database.
  • CEO’s Office Manager & Compliance Officer

    El Mohandes Life Insurance

    Mar 2023 - Dec 2023 -9 months

    Egypt

    • Job Details:Managing the daily calendar for the CEO and coordinating scheduled appointments. Preparing correspondence for the CEO and responding independently when needed. Preparing meeting’s agenda, minutes, and documentation. Handling all logistical travel arrangements for the CEO. Assist with the preparation of reports, presentations, and other documents. Assist with special projects and other duties as assigned. Review and disposition of sanctions screening alerts through effective investigation and adherence to policies, standards and procedures. Highlight concerns, trends and patterns to compliance manager. Coordinate with the business units in relation to resolution of alerts and client information. Handle sanctions referrals as per the company’s policy, ensuring no breach of the applicable sanctions policies, standards and guidance. Provide effective support and maintain metrics as per internal procedures; prepare monthly and ad-hoc management reports. Identify and escalate areas requiring attention or strengthening and recommend changes and improvements in line with industry standards and applicable regulations. Adhere to record retention policy and the SOP guidelines. Maintain effective working relationships with business, operations and other compliance functions. Assist in compliance projects as and when required including effective deployment of system and procedural changes as required. Compliance risk experience including relevant sanctions experience. Keep updated with the applicable laws and regulations relating to company governance and obligations. Knowledge of governance and compliance management systems and processes. Order and maintain office supplies and equipment. Handling complaints and inquiries related and addressed to the CEO.
  • Managing Director’s Technical Office Manager, Assets Management Officer, Contract Specialist, Credit & Risk Management Officer, Personal Banker

    Ahly Bank of Kuwait - Egypt (ABK)

    Jun 2005 - Dec 2019 -14 yrs, 6 months

    Egypt

    • Job Details:Manage and organize office tasks, including handling, scheduling appointments, and maintaining filing systems. Coordinate meetings and appointments, including managing calendars and making travel arrangements. Assist with the preparation of reports, presentations, and other documents. Assist with special projects and other duties as assigned. Preparing meeting’s agenda, minutes, and documentation. Managing the daily calendar for the CEO and coordinating scheduled appointments. Preparing correspondence for the CEO and responding independently when needed. Handling complaints and inquiries related and addressed to the CEO. Perform risk analysis for the assigned project and submit reports for review. Administer assigned contracts to ensure compliance with contractual terms and conditions. Perform post award activities including coordinating all contract submittals and correspondence, preparation and process variation orders and claims until project close out. Ensure documentation to negotiate change orders are properly produced and maintained and highlight key figures accordingly. Prepare letters to clients requesting approvals and interpretations necessary to comply with the provisions of the contract. Review and approve letters of credit as required. Identify the risks and notifications in the contract and highlight them to the direct supervisor. Follow up on problems which demand management attention, to ensure timely response to the client. Establish and update records of all correspondence-related contract activity. Contact the project manager on a daily basis and highlight key figures to the management as required. Verify accuracy of invoices, review invoices for payment and ensure approvals accordingly. Manage sub-contracts invoices. Submit a monthly report to the department director. Maintain all related records, documentation and adequate filing system. Respond to related document requests and various enquiries on a daily basis. Handle related assignments as required. Effectively manage client assets according to their investment preferences. Administer risk analysis surveys to determine their risk profile. Create, organize, and maintain client portfolios. Strategically advise clients on what actions to take with their assets. Negotiate lease and property renewal contracts. Identifies, acquires & grows a base of retail customers in order to meet business objectives. Nurtures the growth of long-term business relationship with target retail customers by providing them with substantial added value and providing world-class financial products/services. Regularly promote the usage of other delivery channels via day-to-day contacts with the customers. Participates in special projects and tasks including compliance related activities. Responding to compliance dept. requirements in terms of obtaining proper approvals.
  • Skills

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    Languages

    • Arabic

      Fluent
    • English

      Intermediate
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