SM
Sahar Mohamed
Customer Experience Team Leader at SalancoICT
Khartoum, SudanWork Experience
Customer Experience Team Leader
SalancoICT
Apr 2018 - Present -7 yrs, 2 months
Sudan
- Job Details:Managing call center agents & customer services, handling call center complaints with all channels and concerned departments, responsible communication with customers through SMS, calls, WhatsApp, or emails, preparing daily, weekly, and monthly reports, planning tasks for customer experience.
Administrator & Personal Assistant for MD & Training Coordinator
Zain
Apr 2011 - Apr 2012 -1 yr
Sudan
- Job Details:Provide office support to executives, managers, help office members with documentation, answering telephone calls, receiving, and directing visitors.
Zain
Apr 2010 - Apr 2011 -1 yr
Sudan
- Job Details:Responded promptly and answered/resolved customer inquiries and complaints, investigated and resolved service issues and/or product problems.
Education
Master's Degree in Business Administration
Garden City College for Science & TechnologyJan 2015
Bachelor's Degree in Financial Accounting
Sudan University for Science & technologyJan 2005 - Jan 2009 - 4 yr
Skills
- Decision Making
- Problem Solving
- negotiation skills
- Communication skills
- Ability to work under high pressure
- Teamwork
- Leadership and Supervision
- Building and leading teams
- Creative Talent
- Strategic Thinking
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Languages
Arabic
FluentEnglish
Advanced