Sagy Mahmoud Kadry

Head of Operations Technical SupportFull Time

• Job Details:• Implement advanced strategies for gathering, reviewing, and analyzing data requirements • Create a detailed business analysis, outlining problems, opportunities and solutions for a business • Coordinate the planning and monitoring of project requirements and managing scope with the project manager to ensure success project delivery • Understand and create a business case to link the client business needs with the product requirements and determine the business value that will be achieved after implementing the product. • Determine and develop user requirements for systems in production, to guarantee maximum usability • Evaluate, analyze, and maintain systems requirements on a continuous basis • Analyze the changes in the user stories to support the development process • Apply data modelling techniques and best practices for effective communication • Partner with other stakeholder teams across the company to develop necessary analysis and documentation • Create and design dashboards and reports

Process & Quality ControlFull Time

• Job Details:1. Champion Continuous Process Improvement, change culture and quality service delivery across Creative Production Operations 2. Take lead on efficient execution and effective implementation of all process re-engineering, change and quality projects across operations 3. Conduct processes reviews and investigation on escalations, in order to identify and address the root cause of the challenges 4. Create a culture of first time right in the overall process 5. Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project 6. Compiles and prepares reports, analysis, presentations and other documents as requested by the varied stakeholders 7. Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions 8. Ensure scorecards are developed and monitored in order to monitor progress towards established goals 9. Design and lead workshops for managers and supervisors on quantitative approach on all process improvement projects 10. Assists in the development and implementation of business measurement tools 11. Build effective relationships, influence and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence

Senior IT Service-Desk SpecialistFull Time

• Job Details:1. Provides resolution for escalated service tickets 2. Works with clients to evaluate and solve technical problems 3. Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes 4. Configures and supports internal and/or external networks 5. Develops and maintains all systems, applications, security, and network configurations 6. Troubleshoots network performance 7. Recommends upgrades, patches, and new applications and equipment 8. Maintains a log of completed work using an incident-tracking application