Sagren Naidoo

E-commerce and Retail Management: Successfully created and managed an appealing online store for Dreamerz Designer Furniture and Dhia Jewellery, resulting in significant user engagement and increased sales. Elevated market penetration for Dreamerz Designer Furniture, generating R1.3M in gross annual revenue from sales through the introduction of new products like the kids' car beds range. Improved customer retention at Dhia Jewellery through innovative email marketing, engaging offers, and creative add-on sales techniques. Operational and Managerial Excellence: Supervised daily operations and a team of 5 employees at Dreamerz Designer Furniture, providing sales and customer service training, and conducting performance evaluations. Boosted sales by retaining employees, following daily sales plans, managing expenses, and improving metrics through sales floor strategies and customer feedback. Developed efficient opening and closing procedures and daily store operations, inc