Safinaz Ghoniem

Content specialistFull Time

• Job Details:Adding/updating restaurants data and menus, Making sure that all names, descriptions, location, photos and restaurant connections and data are accurate in both Arabic and English languages, Do the client's request and follow up for furthermore requests any time.

Quality Assurance CoordinatorFull Time

• Job Details:.Develop and implement processes to safeguard the operations of all partner shops on InstaShop's platform. • Ensure that technical solutions in partner shops (including tablets, desktops, and speakers) are functioning properly and efficiently. • Facilitate speedy and accurate product delivery through partner shops. • Visit partner shops to provide assistance and support as needed. • Maintain marketing materials in excellent condition within partner shops. • Collect and organize employee schedules for partner shops. • Assist the team with daily subtasks and projects. • Identify opportunities for growth and improvement within the role and the wider InstaShop platform.

Customer Support AdvisorFull Time

• Job Details:My main target is to handle the incoming case through the chat from A to Z and provide the customer with the needed support seeking his satisfaction using a professional attitude. - Supporting the complaints queue and handling the customer's escalation relating to the product or the service and taking the necessary action to retain the customer and provide their feedback to the upper management. - Supporting the restaurant care queue to be sure that all the orders are accepted, the items are available at the branch and handling the partner's calls and providing them with accurate answers, and guiding them to the troubleshooting regarding any issues related to orders or customers inquiries.