Safwan Ashraf Abdelrahman

Junior Software Support SpecialistFull Time

• Job Details:• Serving as Software Support Specialist & QA Engineer • Ensured smooth functioning of company websites, apps, and ERP systems • Provided comprehensive user support, addressing queries efficiently • Conducted manual testing for new features on Android, iOS, and web platforms • Tested APIs and integrations for optimal system performance • Proficient in handling XML files • Utilized JIRA and Azure for project management and collaboration • Actively contributed to bug reporting and resolution process • Collaborated with software developers to enhance product quality