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Safinaz Adel Mourad

Administration coordinator at Schneider Electric Egypt

Nasr City, Cairo, Egypt

Work Experience

  • Administration coordinatorFull Time

    Schneider Electric Egypt

    Aug 2018 - Present -6 yrs, 10 months

    Egypt , Cairo

    • Job Details:• Answer direct phone calls. • Organize and schedule appointments. • Plan meetings. • Assist in the preparation of regularly scheduled reports. • Order office supplies and research new deals and suppliers. • Book travel arrangements. • Submit and reconcile expense reports. • Provide general support to visitors. • Act as the point of contact for internal and external customers. • Review all project contracts before submitting to management. • Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security. • Ensuring that basic facilities, such as water and heating, are well-maintained. • Allocating and managing space between buildings. • Helping businesses to relocate to new offices and to make decisions about leasing. • Drafting reports and making written recommendations. • Check the invoices monthly and the contracts yearly. • Oversee daily operations. • Coordinate employee schedules, ensuring adequate coverage. • Approve project plans. • Answer inquiries from potential project partners.
  • insurance RepresentativeFull Time

    allianz egypt

    Aug 2017 - Aug 2018 -1 yr

    Egypt , Cairo

    • Job Details:• Scheduling regular visits and calls for existing clients. • Selling, closing deals and follow up with clients. • Issuing sales report and client reports regularly to direct manager. • Maintaining a good relationship with existing and potential customers. • Responsible for ensuring target achievement.
  • Telesales representativeFull Time

    Vodafone Egypt

    Jan 2016 - Jan 2017 -1 yr

    Egypt , Cairo

    • Job Details:( ADSL Project ) • Answering questions about products or the company. • Entering and update customer information in the database. • Keeping records of calls and sales and note useful information. • Asking questions to understand customer requirements and close sales.
  • Call centerFull Time

    Vodafone Egypt

    Jan 2015 - Jan 2016 -1 yr

    Egypt , Cairo

    • Job Details:( 888 Project ) • Managing large amounts of incoming calls. • Handling customer complaints. • Providing appropriate solutions and alternatives within the time limits. • Following up to ensure resolution. • Keeping records of customer interactions. • Processing customer accounts and file documents. ( Web Chat Project ) • Answer all customers inquiry via chat. • Follow all social media applications and reply customers comments. • Managing large amounts of chats per day. • Solve customer problems via chat and update the customer via chat program.
  • Education

    • Bachelor's Degree in Faculty of law - English section

      Ain Shams University (ASU)

      Jan 2014 - Jan 2017 - 3 yr

    • High School - Thanaweya Amma

      Khalid Ibn El-Waled Language School

      Jan 2012 

    Skills

    • Communication
    • SAP
    • Internet
    • Sales
    • Microsoft Office
    • Microsoft Outlook
    • Call Center
    • Administration
    • Office management

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Intermediate

    Training & Certifications

    • English course

      Berlitz·2014
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