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Safei ElDin

Campaign Specialist at Sykes Egypt

10th of Ramadan City, Sharqia, Egypt

Work Experience

  • Campaign SpecialistFull Time

    Sykes Egypt

    Oct 2017 - Present -7 yrs, 8 months

    Egypt , Cairo

    • Job Details:Maintain professional with customers and provide optimal services to same. Assist the segment and campaign manager and coordinate with internal clients to plan and fabricate marketing campaigns. Coordinate with clients and prepare schedule for all clients. Supervise effective implementation of marketing campaigns, recommend changes and modifications to various campaign data. Analyze campaigns and provide recommendation to all campaigns. Prepare detailed list-selection criteria and ensure achievement of all objectives Perform tests and ensure precision in campaign implementation. Maintain all data and update management systems for various campaigns. Supervise the response handling and assist in campaign information distribution Document all campaign strategies and prepare all promotional activities. Assist campaign manager to deliver marketing data and provide support to all campaign planning and marketing campaigns. Supervise everyday Interactive workflow and procedures. Perform troubleshoot on all campaigns to ensure quality of all programs. Monitor inventory for all campaigns on an everyday basis and ensure client satisfaction in all activities. Participate in all pricing and planning strategies and assess inventory for same. Monitor and resolve all complex ad serving issues. Design and monitor all metrics in coordination with account management. Analyze systems and recommend improvements to all campaigns and prepare appropriate reports.
  • Customer Service AdvisorFull Time

    Booking.com

    May 2017 - Sep 2017 -4 months

    Egypt , Cairo

    • International sales advisorFull Time

      Vodafone UK

      Jan 2015 - May 2017 -2 yrs, 4 months

      Egypt

      • Job Details:Listen and respond to customers’ needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help
    • Telesales Rep.Full Time

      Financial Advising Services

      May 2014 - Jan 2015 -8 months

      Egypt , Cairo

      • Job Details:Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales
    • Education

      • Bachelor's Degree in Business Adminstration

        Modern Academy for Engineering and Technology (MIS)

        Jan 2008 - Jan 2013 - 5 yr

      Skills

      • Microsoft Excel
      • Microsoft Word
      • Microsoft Powerpoint
      • Microsoft Windows
      • Microsoft Outlook
      • Customer Service
      • Accounting
      • campaigns

      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • English Certificate

        Berlitz Language Center·2013
      • Financial Accounting

        The Egyptian Institute for Accountants & Auditors·2013
      • Principle of Banking

        Central Bank of Egypt·2012
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