Safei El Din Mahmoud Ali

Sales SupervisorFull Time

• Job Details:• To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives. • Assist the Sales Manager in generating sales opportunities by identifying appropriate business targets. • To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers. • Supervise Sales Representatives. • Meet and/or exceed monthly, quarterly, and yearly team sales targets. • Effectively coach and develop a high performing team of sales representatives. • Meet personal sales goals. • Review and evaluate sales staff performance.

Postpaid Call Center Team LeaderFull Time

• Job Details:• Manage more than 20 agents who are serving high value postpaid customers. • Being involved to ensure proper handling for all incoming/outgoing and blending calls of the call center. • Helps the reps in handling difficult cases & angry customers. • Holds regular meetings with my team to strengthen communication. • Monitor the performance of each individual and assign for him / her pre-determined development plan for Motivation and Proper delegation according to company policy and procedures. • Conduct the annual performance appraisals (What & How) with clear explanation & fair implementation to ensure consistency among different teams. • Responsible for daily, weekly and monthly reports for call center operations. • Provide customer service representative with business and technical support to achieve Customer Satisfaction. • Handling escalated calls from angry customers when requested to talk to a higher level by using the proper escalation to enhance customer experience. • Monitor and evaluate the team quality against the quality standards.in order to develop the team. • Manage the shift operations and retain the required SL and LCR. • Provides “on the job training” and “Off the Job training “for the call center new hires and existing ones.

TrainerFull Time

• Job Details:Was responsible to prepare the required material & presentations for the new launched CRM applications and deliver it to the company employees from different departments (Call Center, Shops, marketing, back offices and corporate sales)