Safaa Al Mahgoub

Admin (temporary Project)Full Time

• Job Details:• Prepare financial statements including income, cash flow sheets and preparing financial reports dedicated to suppliers and all supplied materials. • Follow up material supplies and suppliers. • Controlling accounting transactions such as cash payments to suppliers and bank transactions. • Archiving material invoices and sending invoices concerning the project to collect company`s receivables.

Airline Ticketing SupervisorFull Time

• Job Details:• Providing guidance, technical support and training for Ticketing Staff to ensure high quality service levels are achieved and procedures are correctly applied. • Ensure all cases are solved within required timeframe. • Supervise team performance on a daily basis. • Carrying out evaluation of the performance of the ticketing staff and monitoring their career development. • Responsible for Submitting requests to Airlines concerning technical problems or if there are compensations for the customers.

Airline Ticketing AgentFull Time

• Job Details:• Issuing Air tickets to customers and also to other Tourism companies via GDS system (Amadeus and Galileo). • Carrying out reissue and refund processes for the air tickets. • Managing ticketing deadlines and cancelled itineraries. • Resolve Customers' issues, Answer their queries, Follow up with customers In case of pending / escalating issues. • Dealt with Airlines and other Tourism Companies.