Safaa Mansour

Customer Support RepresentativeFull Time

• Job Details:-Manage large amounts of incoming phone calls. -Provide accurate, valid and complete information by using the right methods/tools. -Acknowledging and resolving customer complaints. -Provide customers with troubleshooting steps while facing technical issue with our application. -Documents all of customer interactions, transactions, comments, and complaints. -Maintaining a positive, empathetic, and professional attitude toward customers at all times. -Assign escalated cases to its concerned team to be able to solve it