Safaa Jumaa Eid

Customer service advisorFull Time

• Job Details:- Answer inbound calls to solve any issue related to wireless accounts including mobile and 5G home internet. - Provide proper support to customers by handling customers inquiries, requests, and complains with perfect knowledge, quality, and positive attitude. - Find appropriate solution for customer problems by using the suitable troubleshooting. - Answer customers question related to new offers, products, and services. - Satisfy customers and maintain good image for the company by promoting strong customer service culture based on company standards and policy. - Responsible for the security, confidentiality, and integrity of all information assets according to the company’s information security policies. - Adhere to contact center standards, KPI’s rules and performance.