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Safa hassan Hussein

Backoffice advisor at Vodafone Egypt

Cairo, Egypt

Work Experience

  • Compliance AnalystFull Time

    VOIS EG

    Aug 2020 - Present -4 yrs, 10 months

    • Job Details:• Ensured sales teams were trained and operating according to compliance requirements. • Conducted sales cancellation analysis to identify trends and areas for improvement. • Identified potential solutions to address the root causes of customer cancellations. • Monitored the results of action plans and tracked changes in cancellation rates. • Provided training and guidance to new sales team members on sales governance policies and procedures. • Participated in meetings with German clients to understand their specific needs and requirements. • Created and presented weekly performance dashboards to the operations team, highlighting key metrics and trends.
  • Vodafone Egypt

    • Backoffice advisor Full Time

      Feb 2015 - Present -10 yrs, 4 months

      Egypt

      • Backoffice advisor Full Time

        Feb 2015 - Oct 2016 -1 yr, 8 months

        Egypt

        Education

        • BA in German Language

          Ain Shams University (ASU)

          Jan 2010 - Jan 2014 - 4 yr

        • BA in German

          Ain Shams University (ASU)

          Jan 2010 - Jan 2014 - 4 yr

        Training & Certifications

        • career consulting

          ILO& Cairo Uni. ·2015
        • TOT

          ILO ·2015
        • Human resources Management

          knowledge Campnay for training ·2014
        • EDUegypt Certification

          2014
        • Project management

          IBM ·2014
        • German Course

          Frankfurt University In Germany ·2013
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