
Safa hassan Hussein
Backoffice advisor at Vodafone Egypt
Cairo, EgyptWork Experience
Compliance AnalystFull Time
VOIS EG
Aug 2020 - Present -4 yrs, 10 months
- Job Details:• Ensured sales teams were trained and operating according to compliance requirements. • Conducted sales cancellation analysis to identify trends and areas for improvement. • Identified potential solutions to address the root causes of customer cancellations. • Monitored the results of action plans and tracked changes in cancellation rates. • Provided training and guidance to new sales team members on sales governance policies and procedures. • Participated in meetings with German clients to understand their specific needs and requirements. • Created and presented weekly performance dashboards to the operations team, highlighting key metrics and trends.
Education
BA in German Language
Ain Shams University (ASU)Jan 2010 - Jan 2014 - 4 yr
BA in German
Ain Shams University (ASU)Jan 2010 - Jan 2014 - 4 yr
Training & Certifications
career consulting
ILO& Cairo Uni. ·2015TOT
ILO ·2015Human resources Management
knowledge Campnay for training ·2014EDUegypt Certification
2014Project management
IBM ·2014German Course
Frankfurt University In Germany ·2013