Safa Gamal Mubarak

Andalusia Group

• CRM Case management Team LeaderFull Time

  Apr 2022 - Aug 2022 -4 months

  Egypt , Cairo

  • Job Details:Assigning leads to case management specialists, designing case management specialists schedule, tracking case management specialists productivity, monitoring case management specialists quality of performance.
• CRM Program Management specialistFull Time

  Oct 2021 - Mar 2022 -5 months

  Egypt , Cairo

  • Job Details:Design medical campings to be launched by SMS and by case management specialists through calls, setting action plans, tracking targets and submitting achievement
• Senior CRM case management specialistFull Time

  Aug 2020 - Sep 2021 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:ensuring and providing a follow up medical care service through being fully aware of diagnosis-based plan after reviewing the patients History, Diagnosis, demographics or chief complaint and barriers to care, through answering questions of patients whether inbound or outbound, Identifying the patient’s needs, scheduling and coordinating appointments and offering medical services match with the need of each patient to provide patients focused services