Safa Arafa Abd Elbary

Business Development ExecutiveFreelance / Project

Acting Reservation SupervisorFull Time

• Job Details:Assist in the day-to-day operations of the Reservations Department Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue Produce quotations and written confirmation to all clients Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork Assist in the recruiting, managing, training and developing of the Reservation team

Reservation Assistant ManagerFull Time

• Job Details:• Responsible for responding to guests’ inquiries through written communication via Airbnb or Booking.com. • Assisting customers with short/long rentals. • Reporting damage claims. • Assisting confirmed guests with check-in & check-out through phone / written communication.