Saeed Elsayed Saleh

Technical Support Engineer at Telecom Egypt

Kafr Saad, Damietta, Egypt

Telecom Egypt

Jul 2023 - Present -1 yr, 9 months

Egypt

Job Details:Resolved internet connectivity issues for over 500 customers, achieving a 15% increase in customer satisfaction. Implemented improved customer handling techniques, leading to a 10% increase in customer satisfaction. Enhanced documentation processes, reducing issue resolution time by 20%.

Helmiyat Al Zyat Military Hospital for Orthopedics and Complementary Medicine

Dec 2021 - Dec 2022 -1 yr

Egypt

Job Details:Provided comprehensive IT support, resolving an average of 40 technical issues per month. Delivered timely and effective technical support, improving response time by 25%.

IBN Sina Private Hospital

Jan 2020 - Oct 2021 -1 yr, 9 months

Egypt

Job Details:Achieved high typing speed and accuracy, consistently exceeding monthly data entry targets.

Bachelor's Degree in Computers and Information Systems
Mansoura University
Jan 2016 - Jan 2021 - 5 yr