Saeed El-Sayed Abo-Khashba

Service Center ManagerFull Time

• Job Details:• Monitor all service center processes including workshop efficiency improvement, enhance Service quality, improve service centers CSI, and revenue targets achievement and measure all related KPIs. • Establish profit and customer satisfaction index targets and action plans. Assess and report processes efficiency and areas for improvement. Suggest and plan for process improvement. Make periodic result reviews and demand forecasts. Set and Implement action plans. Introduce and promote all service center activities. Develop and prepare all required reports and suggest new reports to monitor process. • Support in setting annual budget, goals and objectives for each section and monitor the sections' performance. • Ensure that the team is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business. • Monitor and analvze industrv trends and market changes. Research competition to identify threats and opportunities • Suggest Business Plans for current and future projects and business opportunities. Maintain high levels of cleanliness of workshop. Schedule and follow-up the equipment maintenance. Review carry over report daily with workshop sheet capacity. • Control and monitor technicians during daily work with fair job distribution. Co-operate with technical & warrant department in troubleshooting and diagnosis. Fix it right first time with deep analysis on comeback job.

Reception Manager acting as Service Center ManagerFull Time

• Job Details:∙ Supervise and organize the Reception resources (Service Advisor, Cashier, office supplies, computer system, etc.) to ensure availability for customer requirements. ∙ Supervise and assist S.As in preparing and giving quotations to the customers, either verbally or in writing, at first contact and for additional work (contract review and amendment to contract). ∙ Issuing manual Gate Passes “if needed” and ensuring their correct distribution to facilitate the timely delivery of a customer’s outgoing vehicle. ∙ Receiving customers, in person or on telephone, when required. ∙ Ensure that all Job Cards, invoices, other supporting documents and records are filed in the designated manner after invoicing. ∙ Ensuring that S.A take proper care of a customer who has returned work or who has a complaint on the service rendered and that the same is properly recorded in the Customer Contact process (corrective & preventive actions - customer complaints). ∙ Prepare internal, inter-company and Credit Job Cards using proper Company documentation. ∙ Hold weekly meetings discuss tasks delegation and review issues. ∙ Follow warranty policy, procedure and instructions supplied by warranty manager.

Body & Paint Workshop ManagerFull Time