Saeed Ahmed

Payroll Personal BankerFull Time

• Job Details:1. Obtain the needed documents from the company employees and open the payroll accounts in a timely manner to maintain accurate records in alignment with work policies and procedures 2. Present and cross-sell the bank’s products (Cards/Loans) to the new companies’ customers and maximize the penetration of the current payroll customers 3. Attend regular meetings to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers 4. Develop and maintains strong working relationships with companies and employees to ensure their continued satisfaction with the products and banking services offered and market new products and services 5. Solve problems/complaints from customers and maintain strong relations with the segment customers Policies, Processes and Procedures 6. Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day-to-day operations 7. Follows the day-to-day operations related to own jobs in the Payroll Acquisition Channels department to ensure continuity of work Compliance 8. Complies with all relevant CBE regulations, banking laws, AML regulations, and internal CIB policies and code of conduct to maintain CIB’s sound legal position and mitigate any potential risks

Contact Center AgentFull Time

• Job Details:-Answer questions about account types and banking products, such as CDs, Money market accounts, Loans, and Credit cards. -Check on the status of customer accounts and track checks and payments. -Review and explain account charges. -Assist banking customers who are victims of fraud, theft, or identity theft. -Handling customer escalation. -Ensure high service quality during inbound\outbound call interactions. -Follow all relevant department policies, processes, and standard operating procedures.