SK

Saed Mohamed Kamel

Total Reward and Benefits Lead at _Vodafone Intelligent Solutions

Haram, Giza, Egypt

Work Experience

  • Total Reward and Benefits LeadFull Time

    _Vodafone Intelligent Solutions

    Apr 2020 - Present -5 yrs, 2 months

    Egypt , Cairo

    • Job Details:● Responsible for the entire reward management life cycle for all functions ● Lead a team of 3 employees which includes 2 Reward Specialists and one Benefits Specialist. ● Responsible for designing and implementing a competitive total rewards strategy based on company guidelines. ● Responsible for budget of all compensation related activities (merit, hiring salaries, monetary recognition, etc.) ● Responsible for executing the yearly compensation benchmarking working with HR consultancy firms. ● Responsible for providing training and communication materials for the implementation of reward programs to HR stakeholders

  • Talent Acquisition SpecialistFull Time

    Vodafone Intelligent Solutions

    Mar 2018 - Mar 2020 -2 yrs

    Egypt , Cairo

    • Job Details:● Design and update job descriptions ● Source potential candidates from various online channels ● Screen incoming resumes and application forms ● Interview candidates (via phone, video and in-person) ● Advertise job openings on company’s careers page, social media, job boards and internally ● Provide shortlists of qualified candidates to hiring managers ● Send job offer emails and answer queries about compensation and benefits ● Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire ● Participate in job fairs and host in-house recruitment events ● Collaborate with managers to identify future hiring needs

    • Vodafone Egypt

    • Quality Assurance Analyst | Vodafone International ServicesFull Time

      Jul 2017 - Feb 2018 -7 months

      Egypt , Cairo

      • Job Details:Maintained and develop internal support and call center quality standards. ● Reviewed a subset of support agents’ conversations (calls, emails, chat, etc.). ● Accompanied evaluations with meaningful and constructive feedback. ● Analyze all customer service metrics (e.g. CSAT, FCR, NPS) and how the support team’s performance affects those KPIs; ● Mapped the need for training and onboarding programs and initiate these projects. ● Created reports that reflect support performance. ● Conducted Diagnostic Analytics to addresses the trends and spikes in our data and deep dive why this happened to help improve the agent’s performance

    • Learning and Development Specialist | Vodafone International ServicesFull Time

      Jan 2016 - Jun 2017 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:● Assessed training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives. ● Created, organized, plans, and presents various forms of onboarding, orientation, and skills training for employees. ● Developed unique training programs to fulfill workers specific needs to maintain or improve job skills. ● Created training procedure manuals, guides, and course materials. ● Evaluated program effectiveness through assessments, surveys, and feedback.

    • International Account Advisor - Bilingual |Vodafone International ServicesFull Time

      Jan 2013 - Jan 2016 -3 yrs

      Egypt , Cairo

      • Job Details:●Answered incoming customer inquiries ● Engaged with clients in a friendly and professional manner while actively listening to their concerns ● Offered support and solutions to customers in accordance with the company's policies and call guidelines.

  • Spanish Instructor | MODLI (Ministry Of Defense Language Institution)Full Time

    MODLI

    Aug 2011 - Jan 2013 -1 yr, 5 months

    Egypt , Cairo

    • Job Details:● Taught students the Spanish language, including grammar and vocabulary ● Designed curriculum lesson plans ● Assigned coursework and administer tests ● Graded assignments ● Incorporated classroom learning activities

    • Education

    • Bachelor's Degree in Languages

      Ain Shams - Alsun Faculty

      Jan 2011 

    Achievements

    Performance Appraisal Annual Evaluation at Vodafone I. 2014 Appraisal was G ( Good) II. 2015 Appraisal was E ( Excellent) III. 2016 Appraisal was E ( Excellent) IV. 2017 Appraisal was Top Performer Achievements: The Owner of the project: Building New Quality Monitoring Sheet for the Web Chat Team in Spain Account at Vodafone. Delivering Training "Essentials of Quality Assurance" for the new Quality coaches in my team (Quality Assurance Team at Vodafone– Spain Account) Set up a processes for the Calibration between the Quality Coaches in Spain Operation to minimize the di

    Skills

    • Compensation and Benefits
    • Human Resources (HR)
    • Business Administration
    • Reporting
    • Presentation Skills
    • Creativity
    • Research
    • Motivating
    • Collaborative
    • Proactive

    Languages

    • English

      Fluent

    • Arabic

      Fluent

    • Spanish

      Advanced
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