Saber Effat Mounir Ahmed

Service Handling SpecialistFull Time

• Job Details:• Handling customer inquiries and technical issues & complaints face to face and via phone. • Track Maintenance & DAP Cases on CRM System. • Handling distributors cases and problems. • Manage Retail Stock & Transfers on ERP System. • Test Repaired Devices and make sure their problems are solved. • Fault analysis and detection of smartphones and accessories (Anker,Honor IOT). • Prepare the Maintenance and sales daily report and sent it to section head. • Work with various departments to solve customer problems in time. • Support for new employees in any case related to CRM, POS, ERP system or technical issues. • Ensure customer satisfaction and provide professional customer support.

Customer Care RepresentativeFull Time

• Job Details:• Handling customer inquiries and technical issues & complaints face to face. • Fault analysis and detection of smartphones. • Track Maintenance & DAP Cases on CRM System. • Ensure customer satisfaction and provide professional customer support.

Sales PromoterFull Time

• Job Details:• Explain products, methods, or services in order to persuade customers to purchase products . • Prepare and alter presentation shelf share to target specific audiences. • Sell products being promoted, and keep records of sales. • Follow up and check the inventory. • Helping customers with anything related to products. • Make daily daily sales report. • Ensure advertising tools and marketing tools.