SaadEldin EssamEldin Hammad

Guest Services ManagerFull Time

• Job Details:- Oversee guest services operations, ensuring a seamless and exceptional experience for all guests. - Assist guests with front desk inquiries, reservations, concierge services, and housekeeping coordination. - Train and mentor new recruits, fostering a culture of excellence and professionalism within the team. - Demonstrate strong leadership and problem-solving skills to address guest concerns and improve service delivery. - Collaborate with cross-functional teams to enhance guest satisfaction and operational efficiency. - Proven reliability and dedication, earning recognition from colleagues and management for exceeding expectations.

Tour ManagerFull Time

• Job Details:● Coordinated transportation, accommodations, and itineraries for domestic and international trips for clients based on their needs, budgets, and expectations. ● Networked with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals that increased Star Shine Tours / Tour Egypt Travels profits. ● Recommended and sold add-on products and services to enhance the client's overall experience. ● Maintained a high level of focus on customer service by operating with a positive attitude and an acute attention to detail.

Sales & Marketing ExecutiveFull Time

• Job Details:● Compiled and updated lists of properties with details regarding location, square footage, features, and more. ● Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies. ● Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements, and leases. ● Initiated negotiation processes, consulted with clients concerning market conditions, prices, mortgages, and legal requirements, to ensure a fair and honest dealing.