Saad Tarek

Performance Excellence & Department Training CoordinatorFull Time

• Job Details:1- Managed Quality Performance Excellence for the Quality Control department across Egypt & UAE. 2- Created and automated QA processes, reducing costs and improving efficiency. 3- Designed KPIs for the Verification QA Team, ensuring top employee and customer satisfaction 4- Built and improved Customer Service quality measurement frameworks.

Senior Quality Control AnalystFull Time

• Job Details:1- Launched QA English Account for Spanish Travel Agency in Egypt, enhancing customer satisfaction and quality. 2- Managed training, root cause analysis, and imOdigeo’sts in monitoring and coaching. 3- Oversaw new accounts, campaigns, and audited Odigeo’s QA Team.

L&D InstructorFull Time

• Job Details:1- Provide day-to-day Training & assistance to cover knowledge gaps and soft skills FAQs 2- Helped create a WFH module during COVID-19 crisis for New CX Agents while WFH.