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Saad Ibrahim Shawkat

General service operations manager

Dubai, United Arab Emirates

Work Experience

  • General service operations managerFull Time

    Salem Saleh Babgi Trd. Co. Agent of Toyota in Saudi Arabia

    Mar 2014 - Mar 2018 -4 yrs

    • Workshop managerFull Time

      United Company for marketing& cars -Agent of Toyota in Cairo Egypt

      Jun 2008 - Dec 2013 -5 yrs, 6 months

      • Area Service ManagerFull Time

        Salem Saleh Babgi Trd. Co. - Agent of Toyota in Saudi Arebia

        Jan 2001 - Jul 2007 -6 yrs, 6 months

        • Service ManagerFull Time

          Salem Saleh Babgi Trd. Co. - Agent of Toyota in Saudi Arabia

          Oct 1996 - Dec 2000 -4 yrs, 2 months

            • Education

            • Bachelor's Degree in AUTOMOTIVE

              Minia University

              Jan 1985 

            • High School - Thanaweya Amma

              AL NOZHA language school

              Jan 1979 

            Achievements

            Implementing and sustainability of Toyota TSM-Kodawari program for 13 mechanical service center and 3 body and paint service center the program concentrate on service operations , foundation, facilities, team work, training, marketing survey, enhancing customer satisfaction, enhancing market share and profitability .

            Skills

            • Operation Management
            • Customer Satisfaction
            • Microsoft Office
            • Team Leader

            Languages

            • English

              Fluent

            • Arabic

              Fluent

            Training & Certifications

            • ISO 9001:2008

              Riyadh Company For The International Company·2016

            • Toyota Business Practices

              TOYOTA MOTOR CORPORATION - ABDUL LATIF JAMEEL CO. LTD. ACCL·2014

            • The Toyota Way

              TOYOTA MOTOR CORPORATION - ABDUL LATIF JAMEEL CO. LTD. ACCL·2006

            • Toyota Customer Service Workshop Management

              TOYOTA MOTOR CORPORATION - ABDUL LATIF JAMEEL CO. LTD. ACCL·2005

            • Advanced Management

              TOYOTA MOTOR CORPORATION - ABDUL LATIF JAMEEL CO. LTD. ACCL·2000

            • Toyota Master Service Advisor

              TOYOTA MOTOR CORPORATION - ABDUL LATIF JAMEEL CO. LTD. ACCL·1997

            • Toyota Service Advisor

              TOYOTA MOTOR CORPORATION - ABDUL LATIF JAMEEL CO. LTD. ACCL·1996
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