Saad Shabir

Technical Support Representative at ibex global

Lahore, Pakistan

ibex global

Apr 2024 - Present -1 yr, 1 month

Pakistan

Job Details:Deliver real-time technical support via phone, chat, and email for software/hardware products. Troubleshoot complex issues and ensure prompt resolutions to boost customer satisfaction.

Various Clients

Oct 2022 - Mar 2024 -1 yr, 5 months

Job Details:Scheduled and confirmed appointments for consultants and sales teams across industries. Maintained CRM records, followed up with leads, and achieved a 95% show-up rate.

mindbridge (bank of london - revolut project)

Feb 2022 - Mar 2024 -2 yrs, 1 month

Pakistan

Job Details:Managed a team of customer service reps; handled escalations and ensured SLAs were met. Provided coaching and feedback, resulting in a 15% increase in CSAT scores. Implemented new workflow procedures, reducing response times by 20%.

Al-Noor Mining Company

Aug 2021 - Jan 2022 -5 months

Pakistan

Job Details:Operated machinery for underground ore extraction while adhering to safety protocols.