Saad Mohamed Saad

Senior Service ConsultantFull Time

• Job Details:> Provide technical leadership and training, perform peer code reviews and ensure the Vodafone Money Transfer (VMT)-Service development best-practices. > Responsible for overall VMT-Service Monitoring and Quality. > Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated. > Attends regularly scheduled meetings to identify any tasks or user stories that are “at risk” and provides support as needed. > Work with clients and key stakeholders to design testing strategies for development, QA and User Acceptance Testing. > Design and develop solutions within the VMT-Service environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes. > Provide advanced VMT-Service support by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis. > Provide strategies and technical aspects of platform upgrades. > Provide technical support and expertise concerning 3rd Party application integrations. > Customer focus based on ITIL processes including Incident Management. > Provide meaningful KPIs to clients through the creation of strategically crafted reports. Other Important Duties: > Participate on project teams as necessary and New Projects Workshops. > Actively participate in the VMT-Service community to form strategic relationships.