Saad Naser
IT technical and FTTH support engineer at Telecom Egypt (sprint Egypt)
Marg, Cairo, EgyptWork Experience
Technical Support EngineerFull Time
- Job Details:• Receive and respond to support requests from end-users via various channels (e.g., phone, email, ticketing system). • Diagnose and troubleshoot hardware, software, and network-related problems. • Provide step-by-step guidance and instructions to end-users for resolving common issues. • Escalate complex or unresolved issues to the appropriate IT team or subject matter expert. Responsible for Al-Ezaby customer service site
Education
Bachelor's Degree in Computer science
Thebes AcademyJan 2017
Skills
Languages
Arabic
FluentEnglish
Intermediate