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Saad Kamal Attallah

Corporate Trainer at Talabat ( Xceed outsourcing)

Maadi, Cairo, Egypt

Work Experience

  • Corporate TrainerFull Time

    Talabat ( Xceed outsourcing)

    Aug 2020 - Present -4 yrs, 10 months

    Egypt , Cairo

    • Job Details:An employee trainer is responsible for developing the skills and knowledge of an organization's workforce. ... He/she is saddled with the responsibility of assisting other employees in the process of developing their performance in the organization, and also taking part in organizational change programs.

  • Customer Service AgentFull Time

    Talabat ( Xceed outsourcing)

    Apr 2020 - Jul 2020 -3 months

    Egypt , Cairo

    • Job Details:Customer Service Representative (chat & calls ) Resolve customer’s inquiries within a timely manner Handle and follow up on customers’ complaints. I was nominated for the trainer position in Talabat

  • Customer Service AgentPart Time

    Vodafone ( Wasla outsourcing )

    Jul 2018 - Dec 2018 -5 months

    Egypt , Assiut

    • Job Details:Answer incoming calls and respond to customer's inquires. Management and resolve customer complaints.

  • Head WaiterPart Time

    Teda Swiss Inn Plaza Hotel

    Jul 2017 - Dec 2017 -5 months

    • Job Details:(Department of food and beverages) Welcome customers and provide menus for them. Always work to win customer satisfaction. Receive customers and help them choose the table.

    • Education

    • Bachelor's Degree in ‎Accounting and Finance‎

      Assiut University (AUN)

      Jan 2018 

    • High School - Thanaweya Amma

      Ahmed Qourshi Secondry School for Boys

      Jan 2014 

    Achievements

    I have been working as a support for my team at Talabat (Xceed outsourcing and I was promoted as a trainer I have been working acting as a Trainer at Talabat (Xceed outsourcing ) Responsible for training new employees On how to do the job and developing the skills and knowledge of an organization's workforce.

    Skills

    • Teamwork
    • Creative
    • patient
    • Presentations
    • Customer Experience
    • Customer Service Representatives
    • Sales

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • French

      Beginner

    Training & Certifications

    • Training for trainer (TOT)

      Xceed·2020

    • IC3 course from Assuit University

      Assuit University·2020

    • Banking financial service industry

      EG-finance·2018

    • Training for Employ from Egyptian banking institute (CBE)

      (CBE)·2018

    • Banking and Stoke market workshop

      Assuit University·2017
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