Saad Elsayed

Senior Fulfillment Agent

• Job Details:I efficiently managed and processed rushed queues for both involuntary and voluntary refunds and reissues through Amadeus and low-cost carrier (LCC) portals, ensuring that all customer requests were handled promptly and accurately. My role involved coordinating with various departments to prioritize urgent cases, reducing delays and improving customer satisfaction. I maintained a high level of accuracy and attention to detail while working under pressure to resolve complex travel issues. I took full responsibility for rectifying agent errors by proactively contacting airlines and suppliers to negotiate appropriate solutions, secure waivers, and resolve discrepancies. This involved clear communication and effective problem-solving to reach mutually beneficial agreements. My ability to handle difficult situations ensured that clients received the best possible outcome and helped maintain strong relationships with both customers and service providers. I consistently handled all types of electronic miscellaneous documents (EMDs), performing both manual and automated actions within the global distribution system (GDS). This included processing a variety of billing and service-related documents, ensuring that all transactions were completed accurately and in compliance with airline policies. My expertise in managing EMDs allowed me to streamline operations, reduce errors, and improve overall workflow, contributing to the smooth operation of the back-office functions.