Saad Abu Saif

IT ManagerFull Time

• Job Details:During my tenure as IT Manager at ClassyYM, I successfully fulfilled dual roles by combining my expertise in IT support with my responsibilities in e-commerce management. Key achievements include: • Successfully spearheaded the implementation of an e-commerce platform using CS-Cart, resulting in a significant increase in online sales and customer satisfaction. • Led and, fostered a collaborative and high-performing work environment to achieve project objectives within deadlines and budget. • Developed and executed strategic IT initiatives, including the setup and configuration of a new multi-vendor store in Qatar, expanding the company's market reach and driving revenue growth. • Implemented seasonal promotional updates on the websites, effectively boosting sales and customer engagement during key periods, resulting in increased conversions and revenue. • Generated comprehensive reports on website performance, including quantities, coupons, and department-specific data, enabling data-driven decision-making and improved operational efficiency. • Successfully integrated CS-Cart with MS Business Retail ERP system, streamlining inventory management and order processing, leading to improved productivity and accuracy in retail operations. • Demonstrated exceptional problem-solving skills by resolving complex technical issues, ensuring minimal disruption to business operations, and maintaining high system availability. • Proactively identified opportunities for process improvement, optimizing workflows and resource allocation, resulting in cost savings and increased efficiency. • Provided exemplary technical support and training to internal teams and external clients, ensuring smooth operations and high levels of customer satisfaction. • Maintained strong vendor relationships and effectively managed IT contracts, ensuring the delivery of high-quality services and solutions within budgetary constraints. • Implemented robust IT security measures, safeguarding sensitive data and ensuring compliance with industry standards and regulations, mitigating potential risks, and protecting the company's reputation.