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Sara Swidan

International Account Advisor at Etisalat UAE

Sheikh Zayed, Giza, Egypt

Work Experience

  • Operation SupportFull Time

    Raya Contact Centre

    Dec 2017 - Present -7 yrs, 7 months

    Egypt

    • International Account AdvisorFull Time

      Etisalat UAE

      Apr 2017 - Present -8 yrs, 3 months

      Egypt , Cairo

      • Marketing Data AnalystFull Time

        Momentum Advertising

        Jun 2016 - Dec 2016 -6 months

        Egypt , Giza

        • Job Details:• Interpret data, analyze results using statistical techniques and provide ongoing reports. • Acquire data from primary or secondary data sources and maintain databases/data systems. • Prioritize business and information needs. • Locate and define new process improvement opportunities.
      • Editorial AssistantFull Time

        Hindawi Publishing Corporation

        Dec 2014 - Dec 2015 -1 yr

        Egypt

        • Job Details:• Check the submitted manuscripts in terms of authors’ list, missing data and manuscripts’ title. • Assign the approved manuscript to the appropriate editor. • Follow up on the editorial workflow at all stages to ensure timely completion of the process. • Act as a liaison between authors, editors and reviewers during the whole review process. • Act as a liaison between authors of accepted manuscripts and the production unit in order to ensure receiving all materials required to proceed with the production cycle. • Work collaboratively with the Special Issues team in order to handle all cases related to the launched Special Issues. • Work collaboratively with the Information Technology Department in order to resolve complaints of all users.
      • Education

        • Bachelor's Degree in Accounting

          Cairo University (CU)

          Jan 2005 - Jan 2010 - 5 yr

        Skills

        • Microsoft Excel
        • Customer Service
        • Telecommunication
        • Customer Service
        • Microsoft Outlook
        • Data Entry
        • Microsoft Word
        • Accounting
        • Microsoft Powerpoint

        Languages

        • Arabic

          Fluent
        • English

          Fluent

        Training & Certifications

        • Finished Advanced Level of English Language

          Ministry of Defence Language Institute (MODLI)·2010
        • International Computer Driving License (ICDL)

          Cairo University·2008
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