Basic Info

Salma Sherif

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality assurance at Digital works Egypt

Experience Details

Quality assurance

Quality

Experienced (Non-Manager)

Monitoring Spanish and English calls to come out with the best customer service by sending the feedback to the agent so he/she can work on it to improve their experience.


Company Details

Digital works Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

Mar 2017 to present (9 months)
Seniro customer service adivser at Vodaofone international services (spanish account)

Experience Details

Seniro customer service adivser

Customer Service/Support

Experienced (Non-Manager)

Senior customer service adviser in Vodafone Spain (October 2014-March 2017) including these following tasks :
- acting as a team leader
- Plus some tasks like (handling back office cases-analyzing the FCR (first call resolution) and come out with things we need to improve and how to improve them by simple steps.
- Delivering training in soft skills and how to deal with customers.
- Helping in the hiring process.
- Quality control tasks.


Company Details

Vodaofone international services (spanish account) (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2014 to Mar 2017 (2 years 5 months)
After sales agent at Emerging media uk

Experience Details

After sales agent

Sales/Retail, Marketing/PR/Advertising

Manager

Telesales agent in Emerging Media UK since July 2012 till May 2013.
Through making outbound calls to English customers and Americans as
well to promote our products.
- Then promoted to the after sales department since May 2013 until October
2014, Handling complaints and Quality issues.
- Handling all the admin tasks related to work like purchasing and shipping
process and organizing them.
And finally promoted to a team leader of the aftersales department.


Company Details

Emerging media uk (multinational)

Egypt

N/A

Marketing and Advertising

N/A

Jul 2012 to Oct 2014 (2 years 3 months)

Education

BA in faculty of spanish arts

Education Details

BA

faculty of spanish arts

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2008 - 2013

Certifications

marketing
Sep 2014

Certificate details

marketing

Sep 2014

N/A

N/A

N/A

NGC

General marketing course

Training and Courses

marketing at NGC
Sep 2014

Training/Course Details

marketing

Sep 2014

NGC

N/A

Training/Course Details

transaltion

Mar 2010

FAO

summer training in translating from Spanish to Arabia

This profile is fresh!
Last update 8 days ago.

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Profile Skills and Keywords

After Sales AgentAnalyticalBusiness DevelopmentCompetitionCustomer ServiceCustomer-orientedDigital Works EgyptEmerging Media UkEnglishFaculty Of Spanish ArtsHelping PeopleInteractiveMarketingMarketing And AdvertisingOrganizingPresenterProblem SolverQuality AssuranceQuality ControlReadingRetailSalesSeniro Customer Service AdivserSolving ProblemsSpanishSupportTelecommunicationsTransaltionTravellingVodaofone International Services (spanish Account)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Fluent

: Fluent

: Fluent

: Fluent

Key Skills

Analytical, Presenter, Customer-oriented, Problem Solver, Interactive

.

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