Ibrahim Ali A.Salam

GM & Group Operation ManagerFull Time

• Job Details:Handling all the operations of Issham Business group Handling all the operations of the hotels of the company which are 2 hotels: Issham Hotel : one 4 star hotel (101 rooms)& Reem Riviera : one 3 stars resorts (74 Villa) on red sea and 86 furnished apartments Supervising some small projects belonging to the company in KSA & UAE

Hotel Operations Manager Full Time

• Job Details:Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM. Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. Inspecting all departments for SOP implementation. Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff to upkeep the human capital. Identifying staff learning needs and assisting with development Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Be on available on call 24 hours a day to resolve any urgent problems on emergencies. Responsible for the overall management of the operation of the hotel. Any other duties assigned.

Senior Duty Manager at Jumeirah Beach Hotel Full Time

• Job Details:Responsible to supervise the operation in all areas of the hotel & to focus on the Front Office areas ensuring everything runs smoothly and maximum guest satisfaction in achieved Fully aware of emergency procedure (i.e. in case of fire) and able to handle such situations To check the rate discrepancy Report ensuring that all the rate codes, discounts, market segments, souse & channel codes as well as packages are correctly entered in Fidelio To record any major incidents and important information in the Duty Manager’s logbook Handling all the guest complaints and concerns and make sure all complains are closed in the end of the shift. To ensure that the CID report is completed correctly and in a timely manner To check all updated registration card cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken To ensure that all trace of the day have been resolved and file a copy of the report To ensure that the hotel credit policy is being followed at all times and that the Credit Check report is carried out In charge of preparing the departmental budget & asset in maximizing room revenue & controlling expenses To sign Rebates and paid outs fro the cashiers ensuring that sufficient justification and backup as been provided To perform any related duties and special projects as requested by the Front Office Manager Adhering to Jumeirah International’s guiding principles and Hallmarks & to motivate the staff to do the same To carry out appraisals a d Bi-Monthly Feedback Sessions To identify training needs carry out training and document it appropriate