SLY ABIGAIL NINDI

Customer Support Representative - Lead (CSR)

• Job Details:Provide comprehensive customer support for online orders from dealers and resellers, ensuring efficient problem resolution. Handle customer queries, resolve issues, and maintain customer information with a focus on accuracy and quality. Assist the logistics team with communication to dealers and resellers, including updating customer master data and handling online order portal issues. Facilitate scheduling for the logistics team and assist with manual scheduling during peak times. Log issues and capture orders in contingency processes, ensuring customer satisfaction and operational continuity.

Legal PA

• Job Details:Provided high-level legal secretarial support to the Southern Africa legal managing counsel. Managed legal document processing, filing systems, leave monitoring, and meeting coordination. Handled accounts recons and payments, liaised with accounts departments, and ensured the legal team's operational efficiency. Supported legal compliance training, document preparation, and managed a variety of administrative duties. Served as an HSSE committee member (fire marshal and first aider), ensuring office safety procedures were followed.

Executive Legal PA to Group Head of Legal

• Job Details:Provided executive support, including diary management, travel arrangements, and managing confidential communications. Assisted with document preparation, event coordination, and liaising with clients and other departments. Handled expense claims, corporate account reconciliations, and ensured efficient office operations.